Frequently Asked Questions

What is the best way to Contact Prime Self Storage?

You can contact us via phone on 0151 832 4000 & one of our team members will be available to answer your questions. You can also contact us via email on & we will get back to you as soon as possible.

Are you open 24 hours a day?

We do have 24hr access available on ground floor units only*

Our office opening hours are as followed;

Monday 08:00am – 18:00pm

Tuesday 08:00am – 18:00pm

Wednesday 08:00am – 18:00pm

Thursday 08:00am – 18:00pm

Friday 08:00am – 18:00pm

Saturday 08:00am – 18:00pm

Sunday 10:00am – 16:00pm

Closed On UK Public Holidays*

How do I book my storage unit?

You can either visit our website, Phone our store on 0151 832 4000 or pop in and speak to the team in-store, they will be happy to help.


Prime will always try our very best to ensure our prices are competitive, simple and clear to understand. They are based on a 50% discount for up to the first 12 weeks of your stay and then a standard monthly rate thereafter. The initial 50% discount deals are strictly offered to new customers only. Prime reserves the right to remove discounts at any time in line with these Terms and Conditions.

Standard invoices are paid monthly in advance.

If you are looking to stay long term, we can then offer ongoing prepayment discounts, after the initial 12 week period:

  • Pay for 6 months in advance and get 10% discount
  • Pay for 12 months in advance and get 20% discount

Please contact our team in-store for more details. You only ever pay for what you use (with no notice period required) unless you have agreed a prepayment discount, in which case fees are non-refundable during the pre-payment period.

Prime reserves the right to remove prepayment discounts when accounts fall into arrears

Do you provide packaging boxes and transport?

Yes, we sell a wide range of accessories from boxes, bubble wrap, and padlocks to secure your Storage Unit. We work closely with Volkswagen to provide a free van hire based on a minimum 8 week stay.

What kind of storage do you offer?

Our storage site offers storage rooms from 15 sq ft – 275 sq ft. Your storage room is locked with your padlock you are the sole key holder to your storage room.

What type of Items Can I store At your storage units?

You can store just about anything from house hold goods to motor bikes & tools. Only the following cannot be stored;


  • Compressed gasses, Fireworks, Firearms, munitions or explosives, Chemicals or biological agents, Waste, asbestos or potentially dangerous materials.


Do you have anything to help get my items in storage?

We have various trolleys, pallet trucks and forklift to accept your deliveries operated on your behalf.

(Forklift by arrangement only)

Do you provide help in moving in?

We have everything you need to help moving your items and packaging to ensure your items are safe inside your storage room.

Do you offer insurance?

Your goods must be insured in Storage this is the same for all storage companies. We offer affordable insurance under our own insurance policy.


Are you ready to store?

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